Refund policy
Wolfpack Woodworks wants you to be happy with your order. Because many of our products are handcrafted, personalized, made to order, or built to customer-provided dimensions, return eligibility depends on the type of item purchased.
14-Day Return Policy
Wolfpack Woodworks accepts returns on eligible non-custom, non-personalized items within 14 days of delivery.
To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at:
support@thewolfpackwoodworks.com
Please note that approved returns must be sent to our shop in Tucson, Arizona, USA.
Items sent back without first requesting a return will not be accepted.
Non-Returnable Custom and Personalized Items
Because many Wolfpack Woodworks pieces are made specifically for each customer, the following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Personalized or engraved items
- Custom inlay cutting boards
- Made-to-order cutting boards
- Made-to-order furniture
- Custom-size washer dryer countertops
- Special orders or custom-requested products
- Sale items
- Gift cards
Please review personalization details, spelling, dates, dimensions, wood choices, and product options carefully before placing your order.
Custom Dimensions and Measurement Errors
For made-to-measure items, including washer dryer countertops and other custom-size pieces, the customer is responsible for providing accurate measurements.
Wolfpack Woodworks is not responsible for fit issues caused by incorrect measurements provided at the time of order. If you have questions about how to measure before ordering, please contact us before placing your order.
Damages, Defects, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
info@thewolfpackwoodworks.com
Please include photos of:
- The item
- The packaging
- The shipping label
- Any visible damage or issue
We will review the issue and work with you to make it right.
Return Shipping
If a return is approved, we will provide instructions on how and where to send your item.
Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable unless the return is due to an error by Wolfpack Woodworks.
Exchanges
The fastest way to ensure you get the item you want is to request a return for the eligible item you have. Once the return is accepted, you may place a separate order for the new item.
Custom, personalized, and made-to-order items are not eligible for exchange unless they arrive damaged, defective, or incorrect.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders for personalized, custom, or made-to-order items may not be cancelable once design, material preparation, or production has begun.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, the item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.
This right may not apply to custom-made or personalized goods.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
support@thewolfpackwoodworks.com.